Returns & Exchanges
Last updated: 26 October 2026
3 days
to ask, after delivery
Wrong or damaged
free replacement or bKash refund
Wrong size
one-visit swap, delivery paid in advance by bKash
Eligibility
- Window
- 3 days after delivery
- Condition
- Unworn and unwashed, with tags and packaging as it arrived
- Not accepted
- Change of mind · innerwear & face masks unless damaged
How to ask
- 1
WhatsApp us
your order number and a photo of the item: WhatsApp or call +880 1733-238680 - 2
We approve it
and arrange collection from your address - 3
The brand checks it
within 2 days of receiving it - 4
You get your new size
or a bKash refund
For a size exchange there is no separate collection: the rider takes the old item when delivering the new size. In some other cases we may ask you to drop the parcel at a nearby courier point instead.
Who pays for delivery
Delivery is charged per parcel. Here is what applies when something goes back or doesn't arrive.
| Situation | What you pay |
|---|---|
| Wrong or damaged item | No extra delivery charge. We and the brand cover it. |
| Size exchange | We swap it in one visit: the rider brings the new size and takes the old item back at the same time. You pay the normal delivery charge for the swap (৳80 inside Dhaka, ৳140 outside) in advance by bKash when we call you, on top of the delivery you already paid. Please send us a photo of the item with its tags on, and keep it ready for the rider. |
| You refuse a parcel at the door | The delivery charge for that parcel. |
| Order cancelled before the courier collects it | Nothing. |